The solution to many of these problems can be found in new software-based communication solutions. When it’s time to upgrade, modern solutions offer additional communication perks beyond simply voice. Instant messaging, presence, video calling and collaboration tools give you business capabilities that are designed to keep you operating optimally and at maximum productivity. Taking advantage of modern phone solutions will increase your productivity and your bottom line.
IMPROVE PRODUCTIVITY AND COLLABORATION WITH LEADING FEATURES
Stay connected to everyone and everything with UC-One. UC-One is a collaboration app that lets you call, message, and meet with anyone from any device. It includes full HD video, voice, messaging, desktop sharing, and conferencing in an easy-to-use cloud application that integrates with your other cloud business apps.
Call Recording with AI
Access voice data with call recording. Unlimited playback of your encrypted recordings are available in cloud-based storage for seven years.
Advanced capabilities unlocked with artificial intelligence are designed to help you better understand customer retention and support challenges. Discover trends with text transcription. Quickly identify negative calls and reduce churn risk using sentiment analysis. Receive notifications when calls are rated negatively with intelligent alerting.
CRM integration empowers you to get the highest value from Managed Voice unified communications, increasing productivity, improving workflow and increasing data capture across sale and service teams.
- Automatically capture and log all calls in CRM
- Enhanced reporting on call performance of users
- Integrate voice with existing CRM omni-channel capabilities
Start capturing high-integrity data, streamline common administrative tasks, and improve the customer experience.