To remain competitive, businesses must maximize current technologies. They must do this cost effectively and with little direct Information Technology (IT) experience. Maintaining a dedicated, full-time IT department, as do their larger counterparts, is simply too expensive, time consuming and inefficient for small to medium businesses.
The answer to this predicament is solved by using a true Professional Technology Services Provider. These providers offer on-demand talent, depth of experience, deep resources and huge economies of scale that allow small businesses to receive both peace of mind and affordable professional-class IT service.
Gain Time to Focus on Core Business Functions
People are generally happiest doing what they do best and focusing on their core competencies. Spending time and effort on distracting Information Technology issues has a very real cost associated with this frustrating task. Researching solutions, implementing new technology and fixing IT-related problems are extremely inefficient for non-IT professionals. By using a professional technology services provider, internal staff are free to spend time focusing on revenue generating opportunities and the business of the business.
Tap Economies of Scale and Purchasing Power
Technology services providers achieve greater efficiencies and economies of scale because they have a single focus on IT. They consolidate purchasing power and have access to deep and broad knowledge bases. They can therefore deliver better, faster and cheaper technology solutions and services. Using developed best practices, these providers simply complete tasks far more efficiently, often to an order of magnitude greater,than small businesses can do on their own. All this translates into real cost savings in terms of both time and money.
Reduce Downtime
Even a few minutes of systems downtime carry enormous business costs. Maximizing uptime must be a high priority. Small businesses can longer afford issues with internet connectivity, email communications, corrupt data or systems failure – the cost of reacting to these events is just too high. Professional technology services providers offer planned, measured approaches to pro-active systems maintenance, security, backup and disaster recovery. When providers couple this with remote systems monitoring and 24/7 response capabilities they reduce and often totally eliminate costly downtime.
Reduce Cost and Control Operating Expenses
Predictable IT costs. The business value of technology services providers go well beyond the cost reduction of their efficiencies and result in very hard dollar savings. In almost all cases, small businesses will spend 25% to 50% less than the cost of even one mid-level IT professional. Additional cost savings are realized since recruiting, training, vacation, sick days, turnover and other management issues are all taken out of the equation. When utilizing a professional technology services provider, costs are budgeted, planned and controlled.
Obtain On-Demand Resources
Many small businesses find themselves with the challenges of growth or at times with the burden of scaling back. Both cases present a genuine human resources dilemma when relying on in-house IT resources, especially when these events are unplanned. These all-too-sudden requirements rarely come in neat 40-hour blocks. Small businesses may need to selectively add or reduce administrative functions, strategic expertise or a combination of both. They need the agility of just-in-time resources for emergencies and the capability to rapidly adjust day to day technology support levels. By utilizing a professional technology services provider, this flexibility comes with ease and without effecting the livelihood or moral of employees.
Improve Productivity
Technology improves productivity by enabling communication, collaboration, and knowledge sharing that allows employees to innovate. These capabilities are delivered through a multitude of technologies including file servers, central databases, broadband connectivity, mobile platforms, email communications, and many others. However, true productivity and business benefit can only be realized when this complex technology is properly planned, implemented and maintained. The best practices and comprehensive experiences around planning, implementing and maintaining such systems allow technology services providers to successfully deliver these productivity improvements.
Access Highly Specialized Talent
The complicated nature and rapid change of Information Technology is best left to the experts – if only due to the sheer amount of effort required to gain the necessary knowledge through extensive on-going training and experience. Technology services providers give businesses access to specialized expertise that would otherwise be too expensive to develop and maintain in-house for both on-going and critical support issues. Even a very experienced and dedicated IT employee has limits to their skills, and limited avenues for help with issues beyond their grasp.
Realize a Technology Edge Over Competitors
Take advantage of new technologies that will help your business recognize competitive advantage versus just leveling the playing field. Technology services providers keep up with the latest information technologies through ongoing training and real world experience. They know how to implement the latest hardware, software, and network applications available. As importantly they know which technologies are not worth the investment. The capability of these providers to make rapid moves,helps small businesses speed time to market. This offers a competitive advantage and also increases the ability to react to competitive threats.
Attract and Retain Employees
Employees entering the workforce today have high expectation of a company’s technology prowess and take it into consideration when seeking employment. Utilizing a professional technology services provider allows small businesses to meet these expectations and increases their ability to attract and retain employees where down time is minimal and computers are ready to work when they want to deliver. Employees expect to be running current technology solutions that will help them exceed, and not just meet expectations.
Access to Otherwise Unavailable Vendor Support
Access to manufacturers is crucial in effectively supporting complex technology. Technology manufacturers traditionally provide little direct end-user support. When available,this support is basic and often unreliable. This is exceedingly frustrating for small businesses that call customer support, but rarely receive it. Through a relationship with a well established professional technology services provider, small businesses enjoy the benefits of priority access to Microsoft, Cisco and thousands of other technology vendors.
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